Shipping & Handling of Merchandise
Shipping will be done through the most efficient service available. The USPS or UPS are our usual choices. All shipping cost shall be paid by the buyer. The Flat rate for shipping and handling is $8.50.(Continental U.S. ONLY,INTERNATIONAL SHIPMENTS will be billed for additional shipping charges). If you select a different shipping method or multiple addresses, your actual shipping cost may be higher. Pens-n-More is not responsible for shipping damage once the items have been marked by the USPS or accepted by another shipper. If you are local, (Southeastern NC, Onslow and surrounding counties), you can make arrangements to pick up your items. Items must be paid for at or before time of pick up. Payment for purchaces of merchandise May be made by Mastercard, Visa and Discover for telephone or email orders.
How Shipping & Handling costs are determined
We calculate the estimated shipping cost with our lowest-price shipping method and assume all items in your cart are going to one address. Due to the fact that the program will only allow one amount, shipping cost on all items are marked at $8.50. I will ship as many items as you purchase for that price until the weight goes over 13 oz (allowed for First Class). After that shipping will have to be estimated until we package and weigh your items.
Your complete shopping satisfaction is our number one priority.
If an item you order from Pens-N-More is mechanically defective, simply return it to us within 30 days of receiving it. Remember we do not take responsibility for damage incurred during shipping, that belongs to the USPS or other shipper. Prior to returning an item, please contact us by email at firstname.lastname@example.org and advise us of the reason for the return of an item. We will try to solve any issue to the best of our ability. Unless there is a defect in the item, shipping cost for returned merchandise is at your expense. We will do what we can to either replace or repair the item.
All items are handmade to customer specifications, so please be sure that what you order is what you want.
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